Terms, Conditions & Policies
ARRIVO SHIPPING AND LEADTIME INFORMATION:
We always recommend contacting us to review shipping options and standard lead-times.
| STANDARD LEAD TIMES | |
|---|---|
| Custom Dye Sublimated Items | 4-6 Weeks |
| Stock Items (un-embellished) | 5-7 Business Days |
| Screen Printed Embellished Items | 10-15 Business Days |
| Embroidered Items | 10-15 Business Days |
| Heat Transfer Items | 7-10 Business Days |
| Custom Socks | 4-5 Weeks |
We will ship all items in your order at one time. No partial shipments, if you require sooner shipment on any part of your order, please contact us at info@arrivoathleticwear.com.
Please Note: Orders will not enter production until Art Approval Signoff, Order Approval Signoff and Payment Arrangements have been made. Please contact sales or customer service to assist with any of these items.
CHANGING AN ORDER:
Changes to a custom team order that has already been confirmed to the customer may result in additional fees and an administration fee. Please contact us at info@arrivoathleticwear.com for any changes.
CANCELING AN ORDER:
In the event of a cancellation, Arrivo Athletic Wear reserves the right to impose a 50% cancellation fee on all customized uniforms and embellished apparel if order has entered production.
Cancellation fees will vary depending on the status and size of the order. Please contact us at info@arrivoathleticwear.com for any questions relating to canceling your order.
PAYMENT DETAILS:
We accept payments via check, cash, credit card and PayPal
All billing paperowrk will be from TeamTech Apparel (dba ARRIVO).
Payments shoud be made payable to:
TeamTech Apparel, LLC
29299 Clemens Rd, Suite 1H
Westlake, OH 44145
RETURNS & EXCHANGES (Customized Products):
ARRIVO Athletic Wear products are guaranteed to be top quality. Exchanges or credit will be issued for product deemed defective. Defective product notification cannot exceed 30 days from the date of shipment. Defective product does not include products damaged due to improper laundering, ironing, or contact with chemicals, abusive care or misuse of the product.
All customized uniforms and apparel are pre-approved by the customer. Customization includes any of the following: trims, lettering, numbering, embroidery, screen printing, heat transfers, flock or dye sublimated custom colors. No refunds or exchanges will be made for design change issues on pre-approved designs.
DEFECTS / DAMAGES:
In the event of a defect, the product will be replaced up to 30 days after the product is shipped. If replacement is not suitable to the customer, a credit for the original purchase price will be applied to the customer’s original payment method upon receipt of returns product. Please email info@arrivoathleticwear.com to receive a return label and authorization number.
Refunds will be made to the original payment method as long as proof of purchase is provided with the returned products. Failure to provide a sales receipt will result in an account credit upon receipt of returned product. Refunds will be issued within 3 business days of receipt.
RETURNS / EXCHANGES (STOCK PRODUCTS):
Thank you for your order! All online orders are final. You may contact our customer service group to exchange for a different size. Customers are responsible for all shipping costs, unless the product is defective. Please email us at info@arrivoathleticwear.com with any questions.
PRICING:
Pricing is current on our website. Team or group discounts can be achieved by working with a ARRIVO sales representative. Official price quotes are valid for 30 days from the day it was prepared/sent. List pricing on the site does not include any embellishments (team logos, numbers, player names, etc.). Please email us at info@arrivoathleticwear.com for a quote on any item needing embellishment.
CARE INSTRUCTIONS:
Proper care instructions for all ARRIVO apparel can be found on waistband, sewn-in labels or tagless heat transfers tags on all items for optimal product care.
